Medical Devices Customer Specialist – Hybrid Role

Cross Border Talents; Porto; Hybride; EUR 22 000 - 30 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Language bonus

Meal allowance

Health & life insurance

Collaborative team

Relocation assistance

Hybrid work

Résumé du poste

Cross Border Talents is seeking a Customer Specialist for a Medical Devices Project. You will support customers via phone, email, chat, and other digital channels, handling product questions, orders, and account requests while delivering empathetic, high-quality service.

The role requires fluent Italian and English, at least 1 year in customer support, and a proactive, detail-oriented mindset. Hybrid work arrangements and relocation assistance are available to support your transition.

Qualifications

• Fluent in Italian (C1/C2) and English (C1)
• Minimum 1 year of experience in Customer Support
• Strong analytical, creative, and communication abilities

Responsabilités

• Provide professional customer support via phone, email, chat and other channels
• Assist customers with product-related questions, orders, account requests, deliveries and service inquiries
• Record interactions and resolutions in internal systems
• Escalate complex issues to appropriate teams when needed
• Collaborate with internal teams to ensure a smooth customer experience
• Meet quality, productivity, service-level and customer satisfaction targets

Connaissances

Italian

English

Customer service

Analytical thinking

Description du poste

Cross Border Talents is seeking a Customer Specialist for a Medical Devices Project. You will support customers via phone, email, chat, and other digital channels, handling product questions, orders, and account requests while delivering empathetic, high-quality service.

The role requires fluent Italian and English, at least 1 year in customer support, and a proactive, detail-oriented mindset. Hybrid work arrangements and relocation assistance are available to support your transition.