German-Speaking Medical Devices Support Specialist | Hybrid

Cross Border Talents; Porto; Hybrid; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Competitive Salary

Language Bonus

Meal Allowance

Health & Life Insurance

Hybrid Work

Relocation Assistance

Job summary

Cross Border Talents in Porto is seeking a Customer Specialist to support a Medical Devices project. You will serve as a primary contact for customers, handling product questions, orders, and account requests across phone, email, chat, and other channels.

The role requires fluent German (C1/C2) and English (C1), at least 1 year in customer support, and a proactive, detail-oriented attitude. This position offers hybrid work and competitive benefits including language bonuses and health insurance.

Qualifications

• Fluent in German (C1/C2) and English (C1).
• EU citizenship or valid Portuguese residency.
• Minimum 1 year of experience in Customer Support.
• Strong analytical, creative, and communication abilities.
• Professional, detail-oriented, proactive, and eager to learn and grow in CS.

Responsibilities

• Provide professional and friendly customer support via phone, email, chat, and other digital channels.
• Assist customers with product-related questions, account requests, orders, deliveries, and service inquiries.
• Provide accurate information about products, services, and support procedures while following company guidelines.
• Handle customer issues efficiently and escalate technical or complex cases to the appropriate teams when necessary.
• Accurately record customer interactions, actions, and resolutions in internal systems.
• Deliver empathetic, customer-focused, and solution-oriented support at every interaction.
• Collaborate with internal teams to resolve issues efficiently and ensure a smooth customer experience.
• Meet quality, productivity, service-level, and customer satisfaction targets.
• Stay informed about medical device products, company procedures, regulatory requirements, and industry best practices through ongoing training.

Skills

German language

English language

Customer support

Analytical skills

Communication skills

Problem solving

Job description

Cross Border Talents in Porto is seeking a Customer Specialist to support a Medical Devices project. You will serve as a primary contact for customers, handling product questions, orders, and account requests across phone, email, chat, and other channels.

The role requires fluent German (C1/C2) and English (C1), at least 1 year in customer support, and a proactive, detail-oriented attitude. This position offers hybrid work and competitive benefits including language bonuses and health insurance.