MA Kundenbetreuung (w/m/d)

Volkswagen Group Services GmbH; Portugal; Remote; EUR 20,000 - 21,000; Full time

Benefits offered by this job

Competitive Salary and Benefits

Opportunity for rapid growth in the公司

Job summary

Volkswagen Group Services is seeking a Senior Contact Center Agent (Automotive Topics - German Speaker) for a fully remote project. The role involves handling customer inquiries about products and services related to the automotive sector, resolving complaints, and updating internal databases.

The ideal candidate has native-level German or C1 proficiency, strong English, CRM experience, and solid customer-service skills.

Qualifications

• Native-level German or minimum C1 proficiency (mandatory)
• Fluent in English (is a plus)
• Familiarity with the automotive industry (considered an advantage)
• Minimum 4 years of experience as a Customer Care Specialist or in a similar CSR role (preferred)
• High school diploma or equivalent (preferred)

Responsibilities

• Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details
• Acknowledging and resolving customer complaints
• Processing inquiries received via multichannel
• Identifying customer needs and helping customers using specific features
• Analyzing and reporting product malfunctions
• Assisting in training new employees when requested by management
• Updating our internal databases with information about technical issues and useful discussions with customers
• Informing customers about new features and functionalities.

Skills

German language proficiency

English language

CRM systems

Help desk software

Remote support experience

Communication skills

Problem-solving

Customer service experience

Education

High school diploma or equivalent

Tools

CRM systems

Help desk software

Job description

Annualgrosssalaryrange:Min. 19,712€ - Max. 21,084€ (depending on experience)

Volkswagen Group Servicesis a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.

We are focused on our clients' activities and take responsibility for carrying them out on their behalf.

We are currently looking to grow our team with aSenior Contact Center Agent (Automotive Topics - German Speaker)for ourfully remoteproject.

What will your responsibilities be?

• Answering customer inquiries about products and services, for example: staff, website, company, vehicle-specific, electromobility, service topics, sales, redirects and contact details
• Acknowledging and resolving customer complaints
• Processing inquiries received via multichannel
• Identifying customer needs and helping customers using specific features
• Analyzing and reporting product malfunctions
• Assisting in training new employees when requested by management
• Updating our internal databases with information about technical issues and useful discussions with customers
• Informing customers about new features and functionalities.

What skills are we looking for?

• High school diploma or equivalent (preferred)
• Minimum 4 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role(preferred)
• Native-level German or minimum C1 proficiency(mandatory)
• Fluent in English (is a plus)
• Familiarity with the automotive industry(considered an advantage)
• Experience using help desk software and remote support too
• Solid understanding of CRM systems
• Excellent communication and problem-solving skills

What we can offer:

• Competitive Salary and Benefits
• Opportunity for rapid growth in the company
• Training according with your path career
• Collaborative work environment
• Multicultural teams
• Proactive support

PT