Junior Contact Center Agent (Automotive Topics)

Volkswagen Group; Palmela; Remote; EUR 16,000 - 18,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Rapid growth opportunities

Career training

Collaborative environment

Multicultural teams

Proactive support

Job summary

Volkswagen Group Services is seeking a Junior Contact Center Agent (German Speaker) for a fully remote project. You will provide customer support across channels, explaining features and resolving issues with AI-powered tools.

Native German (C1) and English are important, with automotive knowledge a plus. The role offers growth opportunities, training, and a collaborative, multicultural environment.

Qualifications

• High school diploma or equivalent (mandatory).
• Minimum 1 year of experience in a Service Center or similar (preferred).
• Native-level German or minimum C1 proficiency (mandatory).
• Fluency in English (is a plus).
• Familiarity with the automotive industry (considered an advantage).
• Experience using help desk software and remote support too.
• Solid understanding of CRM systems.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide timely, accurate, and empathetic customer support across various channels.
• Handle inquiries, explain features, resolve issues, and document solutions.
• Escalate complex cases and ensure customer satisfaction.

Skills

German language (native)

English (fluent)

CRM systems

Help desk software

Remote support tools

Strong communication

Problem solving

Automotive industry knowledge

Customer service experience

Education

High school diploma

Tools

CRM systems

Help desk software

Remote support tools

Job description

Annual gross salary range: Min. 15,732€ - Max. 17,805€ (depending on experience)

Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide. We provide services in the areas of production, logistics, data engineering (IT), engineering, quality, business services, human resources, communication and administrative and financial services.

We are focused on our clients' activities and take responsibility for carrying them out on their behalf.

We are currently looking to grow our team with a Junior Contact Center Agent (Automotive Topics - German Speaker) for our fully remote project.

Brief Role Description

As a Customer Support Employee, you are responsible for providing timely, accurate, and empathetic assistance across various channels to ensure customer satisfaction and loyalty. You handle inquiries, explain features, resolve issues, and document solutions. Complex cases are escalated. Your role combines customer-focused service with AI-powered tools and automation to deliver efficient and personalized support experiences in real time.

Possible Tasks within this Role

• High school diploma or equivalent (mandatory)


• Minimum 1 year of previous work experience in Service Center or similar business (preferred)


• Native-level German or minimum C1 proficiency (mandatory)


• Fluency in English (is a plus)


• Familiarity with the automotive industry (considered an advantage)


• Experience using help desk software and remote support too


• Solid understanding of CRM systems


• Excellent communication and problem-solving skills

What We Can Offer

• Competitive Salary and Benefits


• Opportunity for rapid growth in the company


• Training according with your path career


• Collaborative work environment


• Multicultural teams


• Proactive support

Ref. Level: B