Luxury Door Host & Luggage Concierge

Andaz; Lisboa; On-site; EUR 14,000 - 20,000; Full time

Benefits offered by this job

Complimentary nights

Colleague rates

Birthday day off

Uniform provided

Staff meals

Hotel discounts

Learning & development

Recognition programs

Care for employees

Job summary

Andaz Lisbon is seeking a Door Host to warmly welcome guests, assist with luggage, and guide VIP guests within a luxury setting. You will escort guests to rooms, introduce hotel facilities, and maintain lobby organization.

The role requires a high school diploma, fluency in English and Portuguese, and a proactive, service-minded attitude. Flexibility to work weekends/holidays and prior luxury hospitality experience are a plus.

Qualifications

• High school diploma (or equivalent).
• Previous experience in luxury hospitality is an advantage.
• Fluent in English and Portuguese (additional languages are a plus).
• Strong communication skills, friendliness, and professional posture.
• Physical ability to lift and move luggage.
• Schedule flexibility (shift work including weekends and holidays).
• Service mindset; attention to detail; discretion and reliability; proactivity and agility; teamwork; interpersonal communication.

Responsibilities

• Warmly welcome guests upon arrival with courtesy and professionalism.
• Assist with luggage during arrival and departure, ensuring careful and efficient handling.
• Identify VIP guests, frequent guests, or those with special needs and provide tailored assistance.
• Escort guests to their rooms, briefly and courteously introducing the hotel’s facilities and services.
• Maintain organization of the lobby, entrance hall, and exterior areas under their responsibility.
• Coordinate with Reception, Concierge, and Valet to ensure smooth arrival and departure flow.
• Assist with internal transport of packages, luggage, or personal belongings as requested.
• Provide basic information about hotel services and local attractions using warm and empathetic communication.
• Ensure the safety of guests’ belongings during transport and storage.
• Adhere to hotel standards regarding conduct, personal presentation, and hospitality.

Skills

Fluent English & Portuguese

Strong communication

Friendliness & professionalism

Teamwork & reliability

Proactive & agile

Shift flexibility

Interpersonal communication

Education

High school diploma or equivalent

Tools

none

Job description

Andaz Lisbon is seeking a Door Host to warmly welcome guests, assist with luggage, and guide VIP guests within a luxury setting. You will escort guests to rooms, introduce hotel facilities, and maintain lobby organization.

The role requires a high school diploma, fluency in English and Portuguese, and a proactive, service-minded attitude. Flexibility to work weekends/holidays and prior luxury hospitality experience are a plus.