Door Host/ Bagageiro

Andaz; Lisboa; On-site; EUR 14,000 - 20,000; Full time

Benefits offered by this job

Complimentary nights

Colleague rates

Birthday day off

Uniform provided

Staff meals

Hotel discounts

Learning & development

Recognition programs

Care for employees

Job summary

Andaz Lisbon is seeking a Door Host to warmly welcome guests, assist with luggage, and guide VIP guests within a luxury setting. You will escort guests to rooms, introduce hotel facilities, and maintain lobby organization.

The role requires a high school diploma, fluency in English and Portuguese, and a proactive, service-minded attitude. Flexibility to work weekends/holidays and prior luxury hospitality experience are a plus.

Qualifications

• High school diploma (or equivalent).
• Previous experience in luxury hospitality is an advantage.
• Fluent in English and Portuguese (additional languages are a plus).
• Strong communication skills, friendliness, and professional posture.
• Physical ability to lift and move luggage.
• Schedule flexibility (shift work including weekends and holidays).
• Service mindset; attention to detail; discretion and reliability; proactivity and agility; teamwork; interpersonal communication.

Responsibilities

• Warmly welcome guests upon arrival with courtesy and professionalism.
• Assist with luggage during arrival and departure, ensuring careful and efficient handling.
• Identify VIP guests, frequent guests, or those with special needs and provide tailored assistance.
• Escort guests to their rooms, briefly and courteously introducing the hotel’s facilities and services.
• Maintain organization of the lobby, entrance hall, and exterior areas under their responsibility.
• Coordinate with Reception, Concierge, and Valet to ensure smooth arrival and departure flow.
• Assist with internal transport of packages, luggage, or personal belongings as requested.
• Provide basic information about hotel services and local attractions using warm and empathetic communication.
• Ensure the safety of guests’ belongings during transport and storage.
• Adhere to hotel standards regarding conduct, personal presentation, and hospitality.

Skills

Fluent English & Portuguese

Strong communication

Friendliness & professionalism

Teamwork & reliability

Proactive & agile

Shift flexibility

Interpersonal communication

Education

High school diploma or equivalent

Tools

none

Job description

Summary

Newly opened, Andaz Lisbon is an exciting luxury lifestyle hotel in the Portuguese capital and represents a key milestone in Hyatt’s continued brand growth in Southern Europe. Andaz Lisbon is the second Hyatt ‑ branded hotel in Lisbon. Located in the heart of Lisbon’s vibrant Baixa district, along the city’s main pedestrian street, Rua Augusta, the hotel is spread across five distinct buildings, including the former headquarters of one of Portugal’s major banks, Banco Português de Investimento (BPI). The central building houses 170 guestrooms, while the four surrounding satellite buildings offer a selection of exclusive private suites. As a unique Urban Resort in the city center, Andaz Lisbon invites guests to fully immerse themselves in the local culture and experience the true essence of Lisbon. Andaz Lisbon is looking for a Door Host to join its team!

Main Responsibilities

• Warmly welcome guests upon arrival with courtesy and professionalism.
• Assist with luggage during arrival and departure, ensuring careful and efficient handling.
• Identify VIP guests, frequent guests, or those with special needs and provide tailored assistance.
• Escort guests to their rooms, briefly and courteously introducing the hotel’s facilities and services.
• Maintain organization of the lobby, entrance hall, and exterior areas under their responsibility.
• Coordinate with Reception, Concierge, and Valet to ensure smooth arrival and departure flow.
• Assist with internal transport of packages, luggage, or personal belongings as requested.
• Provide basic information about hotel services and local attractions using warm and empathetic communication.
• Ensure the safety of guests’ belongings during transport and storage.
• Adhere to hotel standards regarding conduct, personal presentation, and hospitality.

Qualifications

• High school diploma (or equivalent).
• Previous experience in luxury hospitality is an advantage.
• Fluent in English and Portuguese (additional languages are a plus).
• Strong communication skills, friendliness, and professional posture.
• Physical ability to lift and move luggage.
• Schedule flexibility (shift work including weekends and holidays).
• Service mindset; attention to detail; discretion and reliability; proactivity and agility; teamwork; interpersonal communication.

Care Connects us at Hyatt - we open doors, we welcome you and we care.

Benefits

• A motivated and connected team;
• 12 complimentary nights per year at other Hyatt properties worldwide, plus colleague rates and family/ friends discounts;
• A day off offered by the company on your birthday;
• Uniform provided;
• Meals available at our staff canteen;
• 50% discount across the hotel’s outlets;
• Learning and development opportunities within Hyatt;
• Recognition programs and rewards;
• And a company that truly cares.

Be part of something bigger. Make a difference in the lives of those around you. Join a company that values empathy, wellbeing, respect, integrity, experimentation, inclusion. Discover why Hyatt is consistently ranked as one of the world\'s best places to work.