Luxury Hotel Door Host & Luggage Concierge

Hyatt Hotels Corporation; Lisboa; Presencial; EUR 11 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

12 complimentary nights per year atHyP

Staff meals

Uniform provided

50% discount across outlets

Learning and development opportunities

Resumo da oferta

Hyatt Andaz Lisbon is seeking a Door Host to be the first face guests meet on arrival. You will deliver a warm, personalized welcome reflecting the hotel's sophistication and service ethos in Lisbon’s Baixa district.

In this luxury hospitality setting, you will assist with luggage, identify VIP guests, escort guests to their rooms, and coordinate with Reception, Concierge and Valet to ensure a seamless arrival and departure experience.

Qualificações

• High school diploma or equivalent.
• Previous luxury hospitality experience is an advantage.
• Fluent in English and Portuguese; additional languages a plus.
• Strong communication, friendliness, and professional posture.
• Able to lift and move luggage.
• Flexible schedule including weekends and holidays.

Responsabilidades

• Warmly welcome guests on arrival with courtesy and professionalism.
• Assist with luggage during arrival and departure.
• Identify VIP guests or those with special needs and provide tailored assistance.
• Escort guests to rooms and introduce hotel facilities and services.
• Maintain lobby, entrance area, and exterior areas under responsibility.
• Coordinate with Reception, Concierge, and Valet for smooth arrival and departure flow.
• Assist with internal transport of packages, luggage, or personal belongings.
• Provide basic information about hotel services and local attractions with warm, empathetic communication.
• Ensure safety of guests’ belongings during transport and storage.
• Adhere to hotel standards regarding conduct, personal presentation, and hospitality.

Conhecimentos

Fluent English

Fluent Portuguese

Customer service

Communication skills

Physical stamina

Shift flexibility

Teamwork

Formação académica

High school diploma

Descrição da oferta de emprego

Hyatt Andaz Lisbon is seeking a Door Host to be the first face guests meet on arrival. You will deliver a warm, personalized welcome reflecting the hotel's sophistication and service ethos in Lisbon’s Baixa district.

In this luxury hospitality setting, you will assist with luggage, identify VIP guests, escort guests to their rooms, and coordinate with Reception, Concierge and Valet to ensure a seamless arrival and departure experience.