Lisbon - Ukrainian-Speaking Customer Delight Specialist

Closerhire; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Private Health Cover

Meal allowance

Holiday and Christmas bonuses

Relocation support

Training program

Job summary

CloserHire is seeking a Ukrainian-speaking Customer Delight Representative for the Lisbon, Portugal market. The role focuses on supporting SMB clients using our client and Instagram ads products, across live chat, email, and calls.

It offers a comprehensive training program, a 40-hour week, and a rotating shift schedule with weekend coverage. Compensation starts at €1,050 gross per month with relocation support and a meal allowance, plus health insurance from day one.

Qualifications

• Fluency in Ukrainian (C2)
• English proficiency (B2)
• Experience in customer service or client support is a plus

Responsibilities

• Provide support to SMB clients using ads products across channels
• Assist clients via live chat, email, and phone
• Resolve issues and improve customer satisfaction with troubleshooting guidance
• Identify trends and challenges faced by multiple SMB clients
• Provide product and tool support to enhance clients' advertising experience

Skills

Ukrainian (C2)

English (B2)

Customer service

Job description

CloserHire is seeking a Ukrainian-speaking Customer Delight Representative for the Lisbon, Portugal market. The role focuses on supporting SMB clients using our client and Instagram ads products, across live chat, email, and calls.

It offers a comprehensive training program, a 40-hour week, and a rotating shift schedule with weekend coverage. Compensation starts at €1,050 gross per month with relocation support and a meal allowance, plus health insurance from day one.