Catalan-speaking FinTech Support Specialist - Lisbon

Concentrix Portugal; Lisboa; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Fully paid training

Career development opportunities

Learning programs

Referral bonus

Central location in Lisbon

Job summary

Concentrix Portugal in Lisbon is seeking Customer Support Specialists to join our on-site team. You will assist users with app features, digital payments, and accounts while delivering a positive service experience.

This role requires fluency in Catalan and English (C1), strong problem-solving skills, and comfort with mobile apps. You’ll work rotating shifts and have access to training and development opportunities, with a clear path for growth.

Qualifications

• Fluency in Catalan and English (C1) is required.
• Strong analytical and problem-solving skills.
• Comfort with mobile apps and digital platforms.
• Excellent communication and a customer-focused mindset.
• Previous customer service or technical support experience is a plus.
• Availability to work rotating shifts, 24/7.

Responsibilities

• Support users with questions about app features, accounts and digital payments.
• Troubleshoot login issues, payment delays and other app-related problems.
• Guide users through account setup and identity verification.
• Handle customer queries via phone, email, chat or social media.
• Escalate complex cases to the relevant teams.
• Deliver a positive customer experience with every interaction.

Skills

Catalan

English-C1

Analytical

Problem-solving

Communication

Customer service

Job description

Concentrix Portugal in Lisbon is seeking Customer Support Specialists to join our on-site team. You will assist users with app features, digital payments, and accounts while delivering a positive service experience.

This role requires fluency in Catalan and English (C1), strong problem-solving skills, and comfort with mobile apps. You’ll work rotating shifts and have access to training and development opportunities, with a clear path for growth.