Lisbon Portuguese Banking Support Specialist

Global Crest Solution; Lisboa; Sur place; EUR 23 000 - 32 000; Plein temps

Avantages offerts par ce poste

Meal Allowance

Health and Life Insurance

Relocation Assistance

International Team

Career Growth

Salary Package

Résumé du poste

Global Crest Solution is seeking a Portuguese Customer Support Agent for an on-site role in Lisbon. You will assist banking customers with inquiries, follow procedures, and help ensure secure, high-quality service in an international project.

The position emphasizes strong communication, professionalism, and the ability to manage customer interactions to build loyalty within the banking sector.

Qualifications

• Native or proficient Portuguese (C1/C2) in writing and speaking.
• EU citizenship or valid Portuguese residence permit to work in Portugal.
• Strong verbal and written communication skills.
• Good judgement, attention to detail and problem-solving abilities.
• Ability to handle enquiries professionally and stay calm under pressure.
• Comfort with computers, digital tools, and online applications.
• Previous customer service or banking experience is advantageous.

Responsabilités

• Provide high-quality customer service within a banking environment.
• Answer customer enquiries, handle requests, and monitor banking operations.
• Follow internal procedures and regulatory requirements.
• Build trusting relationships with customers through professional communication.
• Manage customer interactions efficiently, focusing on satisfaction and loyalty.

Connaissances

Customer service mindset

Communication skills

Problem solving

Attention to detail

Outils

CRM software

Description du poste

Global Crest Solution is seeking a Portuguese Customer Support Agent for an on-site role in Lisbon. You will assist banking customers with inquiries, follow procedures, and help ensure secure, high-quality service in an international project.

The position emphasizes strong communication, professionalism, and the ability to manage customer interactions to build loyalty within the banking sector.