Lisbon On-Site Ops Customer Support Pro

Cross Border Talents; Lisboa; On-site; EUR 26,000 - 32,000; Full time

Job summary

Cross Border Talents is seeking an Ops Customer Expert in Lisbon, Portugal. The role involves assisting customers via phone, chat, or email, with emphasis on clear communication and patience. English fluency and EU work eligibility are required.

On-site work and a 1-year banking/financial services background are relevant signals for the position. You will be the first point of contact to sort out issues, with process support and a focus on resolving problems efficiently while maintaining high

Qualifications

• Fluent English with excellent communication.
• Ability to stay calm and clear with customers.
• Willingness to learn and adapt in a customer support role.

Responsibilities

• Respond to customer questions across phone, chat, and/or email.
• Stay calm and clear with customers even when they're frustrated.
• Flag recurring issues so they can be addressed at the source.
• Resolve issues efficiently without cutting corners on quality.

Skills

Fluent English

Customer-facing

Clear communication

Job description

Cross Border Talents is seeking an Ops Customer Expert in Lisbon, Portugal. The role involves assisting customers via phone, chat, or email, with emphasis on clear communication and patience. English fluency and EU work eligibility are required.

On-site work and a 1-year banking/financial services background are relevant signals for the position. You will be the first point of contact to sort out issues, with process support and a focus on resolving problems efficiently while maintaining high