Lisbon Banking Operations Specialist — English Market

CloserHire; Lisboa; On-site; EUR 18,000 - 22,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Paid Training

Optional company accommodation

Job summary

CloserHire is partnering with a leading BPO in Portugal to recruit an Operations Customer Expert for the English market in Lisbon. The role focuses on delivering expert support for banking customers via chat, phone, and email.

You will handle accounts, payments, disputes, and transactions while ensuring compliance with internal procedures and regulatory standards. This is a full-time position with 40 hours per week in Lisbon.

Qualifications

• Fluent in English (spoken and written).
• Strong problem-solving and analytical skills.
• Able to handle complex banking inquiries independently.

Responsibilities

• Provide expert customer support via chat, phone, and email for English-speaking customers.
• Resolve complex banking inquiries related to accounts, payments, disputes, and transactions.
• Act as a subject matter expert for banking operations within the team.

Skills

Fluent English

Problem solving

Analytical skills

Team oriented

Job description

CloserHire is partnering with a leading BPO in Portugal to recruit an Operations Customer Expert for the English market in Lisbon. The role focuses on delivering expert support for banking customers via chat, phone, and email.

You will handle accounts, payments, disputes, and transactions while ensuring compliance with internal procedures and regulatory standards. This is a full-time position with 40 hours per week in Lisbon.