Portuguese Customer Service Agent in Lisbon

Global Crest Solution; Lisboa; On-site; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Meal Allowance

Health and Life Insurance

Relocation Assistance

International Team

Career Growth

Salary Package

Job summary

Global Crest Solution is seeking a Portuguese Customer Support Agent for an on-site role in Lisbon. You will assist banking customers with inquiries, follow procedures, and help ensure secure, high-quality service in an international project.

The position emphasizes strong communication, professionalism, and the ability to manage customer interactions to build loyalty within the banking sector.

Qualifications

• Native or proficient Portuguese (C1/C2) in writing and speaking.
• EU citizenship or valid Portuguese residence permit to work in Portugal.
• Strong verbal and written communication skills.
• Good judgement, attention to detail and problem-solving abilities.
• Ability to handle enquiries professionally and stay calm under pressure.
• Comfort with computers, digital tools, and online applications.
• Previous customer service or banking experience is advantageous.

Responsibilities

• Provide high-quality customer service within a banking environment.
• Answer customer enquiries, handle requests, and monitor banking operations.
• Follow internal procedures and regulatory requirements.
• Build trusting relationships with customers through professional communication.
• Manage customer interactions efficiently, focusing on satisfaction and loyalty.

Skills

Customer service mindset

Communication skills

Problem solving

Attention to detail

Tools

CRM software

Job description

Portuguese Customer Support | Banking Project

Position Details

• Job Title: Portuguese Customer Support Agent
• Location: Lisbon, Portugal
• Work Model: On-site
• Starting Date: 19 October 2026

Are you passionate about customer service and enjoy helping people find solutions? Join an international banking project in Lisbon, where you'll assist customers with their banking enquiries and help ensure a secure, reliable, and high-quality service experience.

About The Role

As a Customer Support Agent, you'll assist banking customers by answering questions, handling requests, and monitoring customer operations while following internal procedures and regulatory requirements.

This is an on-site opportunity in Lisbon, offering the chance to develop your customer service skills within the banking sector.

Key Responsibilities

• Provide high-quality customer service within a banking environment.
• Answer customer enquiries, handle requests, and monitor banking operations.
• Follow internal procedures and regulatory requirements.
• Build trusting relationships with customers through professional communication.
• Manage customer interactions efficiently, focusing on satisfaction and loyalty.

Candidate Profile

• Portuguese: Native or C1/C2 proficiency, both written and spoken.
• Work Eligibility: EU citizenship or a valid Portuguese residence permit that allows the candidate to work in Portugal.
• Strong verbal and written communication skills.
• Good judgement, attention to detail, and problem-solving abilities.
• Ability to handle enquiries professionally and remain calm in challenging situations.
• Confidence using computers, digital tools, and online applications.
• Previous customer service or banking experience is an advantage.

What The Company Offers

• Salary Package: Competitive compensation based on experience and profile.
• Meal Allowance: Financial contribution towards daily meals.
• Health and Life Insurance: Company-provided insurance benefits.
• Relocation Assistance: Available to eligible candidates, subject to the project's relocation policy. Please confirm eligibility with the recruitment team before making relocation arrangements.
• International Team: Work in a multicultural environment.
• Career Growth: Develop customer service skills and gain experience in the banking sector.

Relocation Eligibility

This is an on-site position in Lisbon. Candidates currently living outside Lisbon must be willing and legally eligible to relocate.

• EU citizens: May be eligible to relocate from another EU country, subject to the project's relocation policy.
• Non-EU citizens: Must hold a valid Portuguese residence permit that allows them to live and work in Portugal.
• Relocation support: Not guaranteed for every candidate. Eligibility and available assistance must be confirmed by the recruitment team.

Interested in Joining the Team?

If you have strong Portuguese language skills and enjoy helping customers, this could be your next career opportunity!