English AI Customer Support Specialist – Lisbon (Onsite)

Adecco Recursos Humanos; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid training

Relocation support

Accommodation support

Competitive benefits

Job summary

Adecco Recursos Humanos is seeking a customer support specialist to join an international AI project in Lisbon, onsite. The role focuses on helping customers via phone, email, and chat, resolving account and billing questions, and guiding users through AI-powered tools.

The ideal candidate has native-level or fluent English, experience in customer service, and strong communication and problem-solving skills.

Qualifications

• Fluent English is mandatory.
• Experience in customer service, contact centres, or telecoms.
• Interest in technology, AI, and digital tools.
• Strong communication and problem-solving skills.
• EU citizenship or valid Portuguese residence permit.

Responsibilities

• Provide customer support via phone, email, and chat.
• Assist customers with account access, billing, and invoicing queries.
• Troubleshoot technical issues and deliver effective solutions.
• Guide users in the use of AI-powered products and services.
• Ensure a high-quality customer experience and customer satisfaction.

Skills

English fluency

Customer service

Communication

Problem solving

Job description

Adecco Recursos Humanos is seeking a customer support specialist to join an international AI project in Lisbon, onsite. The role focuses on helping customers via phone, email, and chat, resolving account and billing questions, and guiding users through AI-powered tools.

The ideal candidate has native-level or fluent English, experience in customer service, and strong communication and problem-solving skills.