Lisbon On-Site English-Speaking Customer Support Advisor

Cross Border Talents; Lisboa; On-site; EUR 11,000 - 15,000; Full time

Benefits offered by this job

Meal allowance

Holiday and Christmas allowances

22 days annual leave

Training allowance

Monthly performance bonus

Job summary

Cross Border Talents in Lisbon is seeking an English Speaking Customer Support Advisor to assist users of an AI platform with account issues, billing questions and platform guidance. This on-site role requires flexibility for rotating day shifts including weekends.

Training lasts 15 days with a daily allowance; after training, candidates sign a 12-month contract. The base salary is €1,000 gross per month with allowances, totaling about €1,320.67 monthly, plus a possible €200 monthly bonus.

Qualifications

• English at C1 level or above, both written and spoken.
• Good communication and problem-solving skills.
• Confidence using digital platforms and learning new software.
• Availability to work rotating day shifts, including weekends.
• Experience in customer service, technical support or billing would be an advantage.

Responsibilities

• Respond to customer queries across different support channels.
• Troubleshoot account access issues.
• Help with billing and invoicing questions.
• Guide customers through the platform and its features.
• Provide clear, timely responses and meet service quality targets.

Job description

Cross Border Talents in Lisbon is seeking an English Speaking Customer Support Advisor to assist users of an AI platform with account issues, billing questions and platform guidance. This on-site role requires flexibility for rotating day shifts including weekends.

Training lasts 15 days with a daily allowance; after training, candidates sign a 12-month contract. The base salary is €1,000 gross per month with allowances, totaling about €1,320.67 monthly, plus a possible €200 monthly bonus.