Lisbon On-Site French-Speaking Support Agent

Cross Border Talents; Lisboa; On-site; EUR 17,000 - 26,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, is hiring a Customer Support Agent to join their French team on-site. You will be the voice customers hear when they need help, with emphasis on tone and resolution.

You'll handle inquiries across phone, chat, and email, stay calm under pressure, and contribute to quality support while collaborating with European clients. Fluency in French and English at B2 level is required; tech comfort is also valued.

Qualifications

• French: Fluent and English: B2 required.
• Tech-friendly; comfortable learning internal systems.
• Clear, professional written and verbal communication.
• Some prior customer-facing experience is a plus, though not essential.

Responsibilities

• Stay calm and clear with customers even when they're frustrated
• Respond to customer questions across phone, chat, and/or email
• Resolve issues efficiently without cutting corners on quality
• Flag recurring issues so they can be addressed at the source

Skills

French fluent

English B2

Tech-savvy

Excellent communication

Customer-facing experience (a plus)

Job description

Cross Border Talents in Lisbon, Portugal, is hiring a Customer Support Agent to join their French team on-site. You will be the voice customers hear when they need help, with emphasis on tone and resolution.

You'll handle inquiries across phone, chat, and email, stay calm under pressure, and contribute to quality support while collaborating with European clients. Fluency in French and English at B2 level is required; tech comfort is also valued.