French-Speaking Customer Care Specialist – Lisbon

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a French-speaking Customer Care Specialist to join a dynamic, multilingual team on-site. You'll be the voice customers hear when they need help, shaping the experience with warm tone and reliable follow-through.

In this role, you will resolve issues, know when to escalate, maintain accurate case notes, and collaborate with colleagues to deliver outstanding support across markets. Fluency in French and English (B2) is required to succeed.

Qualifications

• Fluent French required.
• English proficiency at B2 level or higher.
• Ability to stay organized while handling multiple cases.

Responsibilities

• Resolve issues efficiently without cutting corners on quality.
• Recognize when to escalate issues versus resolving directly.
• Contribute to a supportive, collaborative team environment.
• Keep internal systems and case notes accurate and current.

Skills

French language

English (B2)

Job description

Cross Border Talents in Lisbon is seeking a French-speaking Customer Care Specialist to join a dynamic, multilingual team on-site. You'll be the voice customers hear when they need help, shaping the experience with warm tone and reliable follow-through.

In this role, you will resolve issues, know when to escalate, maintain accurate case notes, and collaborate with colleagues to deliver outstanding support across markets. Fluency in French and English (B2) is required to succeed.