French-Speaking Customer Support - Lisbon (On-Site)

Cross Border Talents; Lisboa; On-site; EUR 26,000 - 38,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is hiring a Customer Support Representative fluent in French to join our on-site team. This front-line role focuses on answering questions, solving problems, and ensuring customer satisfaction after each interaction.

You'll handle open cases, know when to escalate, maintain accurate notes in internal systems, and contribute to a collaborative, supportive environment. Schedule is 8 hours daily, five days a week.

Qualifications

• French: Fluent
• English: B2
• Some prior customer-facing experience is a plus.
• Right to work in the country without sponsorship required
• Eligible to work in the EU (citizenship, valid permit, or equivalent)

Responsibilities

• Follow up on open cases rather than letting them sit
• Recognize when something needs escalating versus resolving directly
• Keep internal systems and case notes accurate and current
• Contribute to a supportive, collaborative team environment

Skills

French fluency

English B2

Customer-facing experience

EU work eligibility

Job description

Cross Border Talents in Lisbon, Portugal is hiring a Customer Support Representative fluent in French to join our on-site team. This front-line role focuses on answering questions, solving problems, and ensuring customer satisfaction after each interaction.

You'll handle open cases, know when to escalate, maintain accurate notes in internal systems, and contribute to a collaborative, supportive environment. Schedule is 8 hours daily, five days a week.