Lisbon Customer Support Agent — French & English (On-Site)

Cross Border Talents; Lisboa; Presencial; EUR 10 000 - 14 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon, Portugal, is recruiting a Customer Support Agent for an on-site role. You will handle frontline inquiries, ensure customer satisfaction, and maintain accurate case notes across internal systems.

Requirements include fluent French and high-level English (C1), clear communication, and comfort with learning new internal systems. This position offers steady, on-site work with rotating teams across European markets.

Qualificações

• Fluent in French and high level English (C1).
• Clear, professional communication, written and verbal.
• Tech-friendly and quick to learn internal systems.
• Able to stay organized when handling multiple cases.

Responsabilidades

• Keep internal systems and case notes accurate.
• Resolve issues efficiently without cutting corners on quality.
• Recognize when something needs escalating versus resolving directly.
• Contribute to a supportive, collaborative team environment.

Conhecimentos

French

English

Descrição da oferta de emprego

Cross Border Talents in Lisbon, Portugal, is recruiting a Customer Support Agent for an on-site role. You will handle frontline inquiries, ensure customer satisfaction, and maintain accurate case notes across internal systems.

Requirements include fluent French and high-level English (C1), clear communication, and comfort with learning new internal systems. This position offers steady, on-site work with rotating teams across European markets.