Lisbon On-Site: Customer Experience Ops Specialist

Cross Border Talents; Lisboa; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

Cross Border Talents in Lisbon is seeking an English-speaking customer support professional who enjoys solving problems and creating excellent customer experiences. You will assist small and medium-sized businesses in the digital advertising space, helping them understand products and tools while addressing questions across chat, email and phone.

The role involves supporting customers before and after sales, explaining product features and advertising tools, investigating issues and recommending

Formación

• C1 English proficiency or higher.
• Strong written and spoken communication.
• Empathy and active listening.
• Ability to de-escalate customer concerns.
• Responsible handling of sensitive information.
• Adaptability and willingness to learn.

Responsabilidades

• Provide assistance through chat, email and phone.
• Support customers before and after sales.
• Explain product features and advertising tools.
• Investigate issues and recommend suitable solutions.
• Manage difficult situations with professionalism.
• Maintain a friendly tone and a customer-first approach.

Conocimientos

C1 English

Written communication

Verbal communication

Empathy

Active listening

De-escalation

Sensitive information handling

Adaptability

Descripción del empleo

Cross Border Talents in Lisbon is seeking an English-speaking customer support professional who enjoys solving problems and creating excellent customer experiences. You will assist small and medium-sized businesses in the digital advertising space, helping them understand products and tools while addressing questions across chat, email and phone.

The role involves supporting customers before and after sales, explaining product features and advertising tools, investigating issues and recommending