Lisbon English Ads Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

On-site in Lisbon

Structured onboarding and training

International environment

40-hour workweek with rotating shifts

Job summary

Cross Border Talents in Lisbon is hiring an English-speaking Operations Customer Expert to help advertisers manage their accounts, answer questions, and navigate our online advertising tools. This on-site role offers a structured onboarding, rotation shifts, and an international team.

You will handle inquiries by phone, email, and chat, resolve billing and access issues, explain policies, and record cases accurately following procedures.

Qualifications

• Strong communication skills
• Attention to detail
• Customer-first mindset

Responsibilities

• Handling enquiries about advertisements and account functionality
• Resolving billing, access, and campaign delivery issues
• Explaining policies and helping users navigate platform tools
• Communicating with customers by phone, email, and chat
• Recording cases accurately and following established procedures

Job description

Cross Border Talents in Lisbon is hiring an English-speaking Operations Customer Expert to help advertisers manage their accounts, answer questions, and navigate our online advertising tools. This on-site role offers a structured onboarding, rotation shifts, and an international team.

You will handle inquiries by phone, email, and chat, resolve billing and access issues, explain policies, and record cases accurately following procedures.