German-Speaking Customer Resolution Advisor – Lisbon

Concentrix Portugal; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Full-time contract

Competitive salary

Referral bonus

Paid training

Career development

Lisbon location

Job summary

Concentrix Portugal is hiring a Customer Resolution Advisor for Lisbon, on-site. You will support clients by addressing claims and ensuring quality service while coordinating with operators and legal teams.

You should have a high level of German (C1) and good English (B2), strong communication, and be a proactive team player. The role offers full-time employment, competitive salary plus bonus, and centralized Lisbon location with training and development opportunities.

Qualifications

• High level of German (C1) and good English (B2).
• Excellent communication skills.
• Previous experience in Customer Service or tourism/travel is a plus.
• Proactive, self-motivated, and a great team player.

Responsibilities

• Verify passenger rights with transport operators.
• Understand the customer's situation and proceed with treatment and follow-up of their legal claims.
• Manage legal claims with lawyers, legal officers, and national enforcement bodies to assess foundations.

Skills

German C1

English B2

Communication

Team player

Customer service

Tourism exp

Job description

Concentrix Portugal is hiring a Customer Resolution Advisor for Lisbon, on-site. You will support clients by addressing claims and ensuring quality service while coordinating with operators and legal teams.

You should have a high level of German (C1) and good English (B2), strong communication, and be a proactive team player. The role offers full-time employment, competitive salary plus bonus, and centralized Lisbon location with training and development opportunities.