Lisbon Digital Banking CX Specialist (On‑Site)

InnovateLearn Collective; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Paid training

Career progression

Modern office

Job summary

A leading digital banking firm in Lisbon is seeking a Customer Experience Specialist to join their team. This role involves supporting customers with account management and online transactions while ensuring satisfaction. Candidates should possess strong communication skills and problem-solving abilities, with 12 months of relevant experience in the industry. The company offers a competitive salary, a relocation package, and opportunities for career progression in a multicultural workplace.

Qualifications

• C1/C2 English proficiency is required.
• 12 months of experience in Customer Service, Banking, Financial Services, or Insurance in Ireland.

Responsibilities

• Handle inbound queries through chat, phone, and email.
• Assist customers with accounts, payments, and app support.
• Deliver high-quality and empathetic service.

Skills

Communication skills

Problem-solving mindset

Motivation to relocate

Job description

A leading digital banking firm in Lisbon is seeking a Customer Experience Specialist to join their team. This role involves supporting customers with account management and online transactions while ensuring satisfaction. Candidates should possess strong communication skills and problem-solving abilities, with 12 months of relevant experience in the industry. The company offers a competitive salary, a relocation package, and opportunities for career progression in a multicultural workplace.