On-Site Banking Customer Expert — 24/7 Support, Lisbon

Cross Border Talents; Lisboa; On-site; EUR 22,000 - 30,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking an Ops Customer Expert to handle banking inquiries and support customers by phone, chat and email. The role requires handling fraud cases and disputes in a fast-paced, multicultural environment.

The position is on-site in Lisbon, 40 hours per week with rotating 24/7 shifts. Ideal candidates have at least 1 year in Banking/Financial Services and fluent English, and are willing to work on-site in Lisbon.

Qualifications

• At least 1 year in Banking/Financial Services.
• Fluent English.
• Willing to work on-site in Lisbon.

Responsibilities

• Handle banking inquiries and provide customer support via phone, chat and email.
• Manage fraud cases and disputes as part of daily operations.

Skills

Fluent English

Banking/Financial Services experience

Job description

Cross Border Talents in Lisbon is seeking an Ops Customer Expert to handle banking inquiries, support customers by phone, chat and email, and manage fraud cases and disputes. The role is on-site and involves 40 hours per week with 24/7 rotating shifts in a multicultural international environment. Ideal candidates have at least 1 year in Banking/Financial Services, fluent English, and are willing to work on-site in Lisbon.

On-Site Banking Customer Expert — 24/7 Support, Lisbon Lisbon, Portuguese Republic, PT