On-site Banking Customer Expert — 24/7 Support, Lisbon

Cross Border Talents; Lisboa; Vor Ort; EUR 15.000 - 21.000; Vollzeit

Benefits dieser Stelle

Performance bonuses

Health & dental insurance

40 hours/week

Multicultural work environment

Zusammenfassung

Cross Border Talents in Lisbon is seeking an Ops Customer Expert to handle banking inquiries, support customers by phone, chat and email, and manage fraud cases and disputes. The role is on-site and involves 40 hours per week with 24/7 rotating shifts in a multicultural international environment.

Ideal candidates have at least 1 year in Banking/Financial Services, fluent English, and are willing to work on-site in Lisbon.

Qualifikationen

• 1+ year of experience in Banking, Financial Services or Insurance.
• Advanced/Fluent English.
• Comfortable working 24/7 rotating shifts.
• Willingness to work on-site in Lisbon.

Aufgaben

• Handle banking and financial customer inquiries.
• Manage fraud cases, payment disputes and chargebacks.
• Support customers via phone, chat and email.

Kenntnisse

Banking experience

Fluent English

Customer support

Jobbeschreibung

Cross Border Talents in Lisbon is seeking an Ops Customer Expert to handle banking inquiries, support customers by phone, chat and email, and manage fraud cases and disputes. The role is on-site and involves 40 hours per week with 24/7 rotating shifts in a multicultural international environment.

Ideal candidates have at least 1 year in Banking/Financial Services, fluent English, and are willing to work on-site in Lisbon.