Global Banking Ops Expert — Customer Service (Lisbon)

Pessoas&Propósito, Lda; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Base Salary + holiday and Christmas allowances

Meal Allowance (tax-free)

Performance Bonus

22 vacation days per year

Job summary

A leading digital bank in Lisbon is seeking an Operations Customer Expert (M/F) to support English-speaking customers via phone, email, and chat. Responsibilities include resolving banking queries, managing disputes, and supporting fraud prevention. Candidates should have at least 1 year in customer service and a valid residence permit. The role offers a competitive salary and benefits including meal allowances, a performance bonus, and 22 vacation days. This is an opportunity to grow within a fast-paced and multicultural environment.

Qualifications

• Minimum 1 year in Customer Service or BFSI (Banking, Financial Services, Insurance) in Ireland.
• Ability to make decisions on complex cases with fairness and resilience.
• Valid residence permit in Portugal allowing legal work.

Responsibilities

• Support English-speaking customers via phone, email, and chat.
• Deliver first-contact resolution for banking-related queries.
• Manage cases end-to-end, including complex disputes.
• Support fraud prevention and investigation processes.
• Identify vulnerable customers and assist them.

Skills

Fluency in English (C1)

Strong communication skills

Problem-solving skills

Empathy

Decision-making

Job description

A leading digital bank in Lisbon is seeking an Operations Customer Expert (M/F) to support English-speaking customers via phone, email, and chat. Responsibilities include resolving banking queries, managing disputes, and supporting fraud prevention. Candidates should have at least 1 year in customer service and a valid residence permit. The role offers a competitive salary and benefits including meal allowances, a performance bonus, and 22 vacation days. This is an opportunity to grow within a fast-paced and multicultural environment.