Lisbon Customer Care Pro — English Support, Paid Training

CloserHire; Lisboa; Presencial; EUR 14 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal Allowance

Paid Training

Private health and dental insurance

Resumo da oferta

CloserHire is recruiting an English-speaking Customer Service Representative for an international digital technology project based in Lisbon, Portugal. This is an exciting opportunity to support small and medium-sized businesses by delivering exceptional customer service across multiple channels.

You’ll assist customers with product inquiries, account-related questions, and platform support, helping them get the most out of digital solutions while ensuring a world-class experience.

Qualificações

• Previous customer service experience is an advantage but not required.
• Fast learner with good computer literacy.
• Ability to handle confidential information responsibly.
• Strong teamwork and collaboration skills.
• Ability to de-escalate challenging situations professionally.
• Customer-focused mindset with strong empathy and problem-solving abilities.
• Excellent verbal and written communication skills.

Responsabilidades

• Provide customer support via phone, email, and chat.
• Assist business customers with product, account, and platform inquiries.
• Deliver pre-sales and post-sales support while resolving issues efficiently.
• Guide customers in using digital tools and self-service solutions.
• Build strong customer relationships through professional, empathetic communication.
• Handle confidential information with care and document interactions per internal procedures.

Conhecimentos

Customer service

Empathy

Teamwork

De-escalation

Problem solving

Communication

Descrição da oferta de emprego

CloserHire is recruiting an English-speaking Customer Service Representative for an international digital technology project based in Lisbon, Portugal. This is an exciting opportunity to support small and medium-sized businesses by delivering exceptional customer service across multiple channels.

You’ll assist customers with product inquiries, account-related questions, and platform support, helping them get the most out of digital solutions while ensuring a world-class experience.