Lisbon-Based Turkish Travel Support Specialist

Savior Artigos Texteis Lda; Porto; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Meal allowance card

Health insurance from day one

Optional company apartment

Potential productivity bonus

20 days of paid training

12-month contract with path to permanу

Job summary

Savior Artigos Textiles Ltd. is recruiting a Turkish-speaking Customer Support Agent to join our Lisbon team. You will assist travelers with hotel reservations by phone and email, primarily in Turkish, and occasionally in English.

Working full-time from our Lisbon office, you will handle complaints, reschedule bookings, and coordinate with hotels to find suitable alternatives. A 12-month contract leads to potential permanent placement with attractive benefits.

Qualifications

• Native Turkish (spoken and written).
• Good English communication skills.
• Customer service orientation, patience and flexibility.
• Ability to work on-site in Lisbon.
• Availability for rotating shifts, Monday to Friday.
• Previous customer service or travel experience is an advantage.

Responsibilities

• Support customers by phone and email, mainly in Turkish and sometimes in English.
• Handle complaints and reschedule hotel reservations.
• Resolve urgent and unforeseen situations quickly and professionally.
• Work with hotels and partners to negotiate alternative solutions.
• Use several tools and follow set procedures for each case.
• Stay calm and solution-focused in demanding situations.

Skills

Turkish (native)

English (good)

Customer service

Flexible / adaptable

Job description

Savior Artigos Textiles Ltd. is recruiting a Turkish-speaking Customer Support Agent to join our Lisbon team. You will assist travelers with hotel reservations by phone and email, primarily in Turkish, and occasionally in English.

Working full-time from our Lisbon office, you will handle complaints, reschedule bookings, and coordinate with hotels to find suitable alternatives. A 12-month contract leads to potential permanent placement with attractive benefits.