Turkish-Speaking Travel Customer Expert – Lisbon, Portugal

Savior Artigos Texteis Lda; Porto; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance card

Health insurance from day one

Optional company apartment

Potential productivity bonus

20 days of paid training

12-month contract with path to permanу

Resumo da oferta

Savior Artigos Textiles Ltd. is recruiting a Turkish-speaking Customer Support Agent to join our Lisbon team. You will assist travelers with hotel reservations by phone and email, primarily in Turkish, and occasionally in English.

Working full-time from our Lisbon office, you will handle complaints, reschedule bookings, and coordinate with hotels to find suitable alternatives. A 12-month contract leads to potential permanent placement with attractive benefits.

Qualificações

• Native Turkish (spoken and written).
• Good English communication skills.
• Customer service orientation, patience and flexibility.
• Ability to work on-site in Lisbon.
• Availability for rotating shifts, Monday to Friday.
• Previous customer service or travel experience is an advantage.

Responsabilidades

• Support customers by phone and email, mainly in Turkish and sometimes in English.
• Handle complaints and reschedule hotel reservations.
• Resolve urgent and unforeseen situations quickly and professionally.
• Work with hotels and partners to negotiate alternative solutions.
• Use several tools and follow set procedures for each case.
• Stay calm and solution-focused in demanding situations.

Conhecimentos

Turkish (native)

English (good)

Customer service

Flexible / adaptable

Descrição da oferta de emprego

We are currently recruiting for an exciting opportunity within the travel industry, supporting an international project focused on the Turkish-speaking market. You will join a multilingual operations team in Lisbon, helping travellers resolve problems with their hotel reservations during and after their stay.

Key Responsibilities

• Support customers by phone and email, mainly in Turkish and sometimes in English
• Handle complaints and reschedule hotel reservations
• Resolve urgent and unforeseen situations quickly and professionally
• Work with hotels and partners to negotiate alternative solutions
• Use several tools and follow set procedures for each case
• Stay calm and solution-focused in demanding situations

Requirements

• Native Turkish (spoken and written)
• Good English communication skills
• Customer service orientation, patience and flexibility
• Ability to work on-site in Lisbon
• Availability for rotating shifts, Monday to Friday
• Previous customer service or travel experience is an advantage

What We Offer

• Competitive monthly gross salary, plus Christmas and holiday allowances
• Meal allowance card
• Optional company apartment
• Health insurance from day one
• Potential productivity bonus
• 20 days of paid, intensive training
• 12-month contract with a path to a permanent role
• Modern office with easy metro, bus and train access

Schedule

40 hours per week, Monday to Friday, on rotating shifts between 07:00 and 17:00. Weekends are off.

Location

Lisbon is a sunny, safe and international capital with a vibrant lifestyle and a large expat community.