Turkish-Speaking Travel Customer Expert – Lisbon, Portugal

Cross Border Talents; Lisboa; On-site; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Meal allowance card

Health insurance from day one

Optional company apartment

Productivity bonus

20 days of paid training

12-month contract with path to permane

Modern office near transit

Job summary

Cross Border Talents in Lisbon is seeking a Turkish-speaking Customer Support specialist to assist travelers with hotel reservations, by phone and email. You will handle complaints, reschedule bookings, and coordinate with hotels to offer alternatives.

A calm, solution-focused approach is essential in a fast-paced, multilingual team. Responsibilities include resolving urgent issues, following procedures, and maintaining high service levels.

Qualifications

• Native Turkish (spoken and written).
• Good English communication skills.
• Customer service orientation, patience and flexibility.
• Ability to work on-site in Lisbon.
• Availability for rotating shifts, Monday to Friday.
• Previous customer service or travel experience is an advantage.

Responsibilities

• Support customers by phone and email, mainly in Turkish and sometimes in English.
• Handle complaints and reschedule hotel reservations.
• Resolve urgent and unforeseen situations quickly and professionally.
• Work with hotels and partners to negotiate alternative solutions.
• Use several tools and follow set procedures for each case.
• Stay calm and solution-focused in demanding situations.

Skills

Turkish (native)

English communication

Customer service

Patience

Flexibility

Job description

We are currently recruiting for an exciting opportunity within the travel industry, supporting an international project focused on the Turkish-speaking market. You will join a multilingual operations team in Lisbon, helping travellers resolve problems with their hotel reservations during and after their stay.

Key Responsibilities

• Support customers by phone and email, mainly in Turkish and sometimes in English
• Handle complaints and reschedule hotel reservations
• Resolve urgent and unforeseen situations quickly and professionally
• Work with hotels and partners to negotiate alternative solutions
• Use several tools and follow set procedures for each case
• Stay calm and solution-focused in demanding situations

Requirements

• Native Turkish (spoken and written)
• Good English communication skills
• Customer service orientation, patience and flexibility
• Ability to work on-site in Lisbon
• Availability for rotating shifts, Monday to Friday
• Previous customer service or travel experience is an advantage

What We Offer

• Competitive monthly gross salary, plus Christmas and holiday allowances
• Meal allowance card
• Optional company apartment
• Health insurance from day one
• Potential productivity bonus
• 20 days of paid, intensive training
• 12-month contract with a path to a permanent role
• Modern office with easy metro, bus and train access

Schedule

40 hours per week, Monday to Friday, on rotating shifts between 07:00 and 17:00. Weekends are off.

Location

Lisbon is a sunny, safe and international capital with a vibrant lifestyle and a large expat community.