Turkish Travel Support Specialist – Lisbon, Full-Time

Real Recruitment Solutions; Lisboa; On-site; EUR 9,400 - 16,000; Full time

Benefits offered by this job

Health insurance from day one

Portuguese employment contract

Job summary

Real Recruitment Solutions is seeking Turkish-speaking Customer Support Specialists in Lisbon, Portugal. This office-based, full-time role requires handling hotel reservations, complaints, and booking changes via phone and email, primarily in Turkish with occasional English.

Expect rotational hours, a one-month trial, and a diverse team. The position offers health insurance from day one and a Portuguese contract.

Qualifications

• Turkish – fluent, written and spoken
• English communication skills
• Strong problem-solving and communication skills
• Patience, flexibility and a customer-focused approach
• Ability to manage stressful situations professionally

Responsibilities

• Support customers by phone and email in Turkish and occasionally in English
• Handle hotel reservation issues, complaints and booking changes
• Assist customers with urgent or unexpected situations
• Communicate with hotels and partners to negotiate alternative solutions
• Resolve enquiries professionally while maintaining customer satisfaction

Skills

Turkish language

English proficiency

Problem solving

Customer focus

Communication skills

Job description

Real Recruitment Solutions is seeking Turkish-speaking Customer Support Specialists in Lisbon, Portugal. This office-based, full-time role requires handling hotel reservations, complaints, and booking changes via phone and email, primarily in Turkish with occasional English.

Expect rotational hours, a one-month trial, and a diverse team. The position offers health insurance from day one and a Portuguese contract.