AI Ad Support Specialist (24/7 Rotating Shifts)

Cross Border Talents; Lisboa; Presencial; EUR 21 000 - 32 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to assist users with advertising on a major AI platform. You will handle inquiries, troubleshoot issues, and guide customers through policies and platform tools.

The role requires English proficiency, strong problem-solving, and the ability to work 24/7 rotating shifts. Comprehensive training will be provided to ensure excellent customer experiences.

Qualificações

• Experience in customer support is a plus.
• Strong troubleshooting and analytical problem-solving skills.
• Excellent communication across digital channels (Chat, Email, Phone).
• Ability to work in a fast-paced environment with 24/7 rotating shifts.
• Interest in AI technologies and digital advertising.

Responsabilidades

• Provide reactive support to users via email, chat, and phone.
• Identify and troubleshoot issues affecting ad creation, publication, or billing.
• Educate users on advertising policies and platform guidelines.
• Efficiently manage customer cases to achieve high first-contact resolution and escalate complex issues.
• Maintain high-quality service and exceed user expectations.

Conhecimentos

Fluent English

Customer Support

Problem Solving

Communication

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to assist users with advertising on a major AI platform. You will handle inquiries, troubleshoot issues, and guide customers through policies and platform tools.

The role requires English proficiency, strong problem-solving, and the ability to work 24/7 rotating shifts. Comprehensive training will be provided to ensure excellent customer experiences.