Lisbon Ads Support Specialist for AI Platform

Boeva Tech; Lisboa; In loco; EUR 10.000 - 14.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Meal allowance (tax-exempt meal card)

Annual leave (22 days)

Descrizione del lavoro

Boeva Tech in Lisbon is hiring for an on-site Advertising Support role, combining customer support with digital advertising knowledge. You will help advertisers resolve issues related to ad campaigns, account management, billing, and platform functionality.

The position requires 6+ months of relevant ad industry experience, strong English communication, and a customer-focused mindset. Rotating 24/7 shifts and a training period precede a longer-term contract.

Competenze

• At least 6 months of relevant experience in digital advertising or related field.
• Strong written and spoken English to support users.
• Good communication, problem-solving and analytical skills.
• Customer-oriented approach with ability to explain technical information clearly.
• Willingness to work on-site in Lisbon with rotating 24/7 shifts.

Mansioni

• Advertising Support: assist advertisers with inquiries related to ad accounts, campaigns, billing, and access.
• Campaign Troubleshooting: investigate issues affecting performance, delivery, and approval.
• Policy Guidance: explain advertising policies and platform guidelines.
• Platform Navigation: guide advertisers through tools and features for campaign management.
• Customer Communication: provide clear support via email, chat, and phone.
• Case Management: document interactions and escalate complex cases as needed.
• Quality & Performance: maintain high satisfaction and productivity.

Conoscenze

English proficiency

Problem solving

Communication

Analytical skills

Customer orientation

Strumenti

Advertising platforms (Google Ads, Meta Ads)

Descrizione del lavoro

Boeva Tech in Lisbon is hiring for an on-site Advertising Support role, combining customer support with digital advertising knowledge. You will help advertisers resolve issues related to ad campaigns, account management, billing, and platform functionality.

The position requires 6+ months of relevant ad industry experience, strong English communication, and a customer-focused mindset. Rotating 24/7 shifts and a training period precede a longer-term contract.