AI Advertising Support Specialist

Cross Border Talents; Lisboa; Presencial; EUR 23 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive training program

Resumo da oferta

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to join a global AI platform team. You will deliver top-tier support across email, chat, and phone, focusing on troubleshooting, issue resolution, and customer experience.

The role requires strong English skills, problem-solving abilities, and the ability to work in a fast-paced, 24/7 environment with rotating shifts. A comprehensive training program will onboard you quickly.

Qualificações

• Fluent in English, written and spoken.
• Strong troubleshooting and analytical problem-solving abilities.
• Excellent communication and customer care across digital channels.
• Able to work in a fast-paced, 24/7 rotating shifts environment.

Responsabilidades

• Provide reactive support to users via email, chat, and phone investigating inquiries about ads, accounts, payments, access, and platform functionality.
• Identify and troubleshoot technical issues affecting ad creation, publication, delivery, billing or account performance and resolve promptly.
• Educate users on advertising policies, account requirements and platform guidelines; guide them to resolve issues independently.
• Efficiently manage customer cases to achieve high first-contact resolution and escalate complex issues to specialized teams with proper documentation.
• Maintain high quality standards and deliver service that exceeds user expectations.

Conhecimentos

English fluency

Troubleshooting

Communication skills

Analytical thinking

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking an Ads Support Specialist to join a global AI platform team. You will deliver top-tier support across email, chat, and phone, focusing on troubleshooting, issue resolution, and customer experience.

The role requires strong English skills, problem-solving abilities, and the ability to work in a fast-paced, 24/7 environment with rotating shifts. A comprehensive training program will onboard you quickly.