English Ads Support Specialist — 24/7 Troubleshooting

Cross Border Talents; Sintra; Presencial; EUR 20.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private health insurance

Private dental insurance

Meal allowance on prepaid card

Monthly productivity bonus

Training provided

Descripción de la vacante

Cross Border Talents is hiring for a customer support role in Lisbon, Portugal. The position operates on-site with a fixed-term contract of 12 months, potentially becoming permanent after performance.

It includes a monthly gross salary, meal allowance on a prepaid card, private health and dental insurance and a monthly productivity bonus. The role focuses on helping users manage their advertising experience, solving issues across ads, payments, and platform usage, with training provided for 15

Formación

• Strong communication skills in English.
• Ability to troubleshoot complex issues.
• Willingness to work rotating shifts and fixed-term contract terms.

Responsabilidades

• Investigate and resolve issues related to ads, ad accounts, payments, account access and platform functionality.
• Help users understand advertising policies, account requirements and platform guidelines.
• Troubleshoot technical issues affecting ad creation, publication, delivery or billing or account performance.
• Guide users through platform features so they can resolve concerns independently where possible.
• Provide clear, accurate solutions by email, chat and phone.
• Escalate complex issues to specialized teams with proper case documentation and follow-up.
• Deliver high customer satisfaction through efficient case management and first-contact resolution.

Descripción del empleo

Cross Border Talents is hiring for a customer support role in Lisbon, Portugal. The position operates on-site with a fixed-term contract of 12 months, potentially becoming permanent after performance.

It includes a monthly gross salary, meal allowance on a prepaid card, private health and dental insurance and a monthly productivity bonus. The role focuses on helping users manage their advertising experience, solving issues across ads, payments, and platform usage, with training provided for 15