Lisbon-Based Dutch Customer Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 32,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal, is hiring a Customer Support Representative to join a Dutch-speaking team on-site. This front-line role focuses on helping customers, solving problems, and ensuring a positive resolution.

Key duties include following up on open cases, flagging recurring issues, and responding across phone, chat, and email. Fluent Dutch and English are required, EU work eligibility, and the right to work in Portugal without sponsorship.

Qualifications

• Fluent Dutch and English required.
• Some prior customer-facing experience is a plus.
• Eligible to work in the EU (citizenship, valid permit, or equivalent).
• Right to work in the country without sponsorship required.

Responsibilities

• Flag recurring issues so they can be addressed at the source.
• Follow up on open cases rather than letting them sit.
• Respond to customer questions across phone, chat, and/or email.
• Stay calm and clear with customers even when they're frustrated.

Skills

Dutch language

English language

Customer-facing experience

Job description

Cross Border Talents in Lisbon, Portugal, is hiring a Customer Support Representative to join a Dutch-speaking team on-site. This front-line role focuses on helping customers, solving problems, and ensuring a positive resolution.

Key duties include following up on open cases, flagging recurring issues, and responding across phone, chat, and email. Fluent Dutch and English are required, EU work eligibility, and the right to work in Portugal without sponsorship.