Dutch-Speaking Customer Support Specialist — Lisbon (On-Site)

Cross Border Talents; Lisboa; On-site; EUR 9,400 - 11,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Customer Service Advisor. You will be the voice customers hear, with emphasis on tone and follow-through to ensure quality support.

The role requires fluent Dutch and English, comfort with new internal systems, and clear, professional communication. This on-site position follows a Monday-Saturday schedule, 08:00–18:00, with a monthly salary of 930€ gross.

Qualifications

• Fluent Dutch and English required.
• Tech-savvy; comfortable learning internal systems.
• Clear, professional written and verbal communication.

Responsibilities

• Follow up on open cases and ensure timely resolution.
• Respond to customer questions across phone, chat, and email.
• Flag recurring issues for root-cause addressing.
• Stay calm and clear with customers even when frustrated.

Skills

Dutch language

English language

Tech-savvy

Job description

Cross Border Talents in Lisbon, Portugal is seeking a Customer Service Advisor. You will be the voice customers hear, with emphasis on tone and follow-through to ensure quality support.

The role requires fluent Dutch and English, comfort with new internal systems, and clear, professional communication. This on-site position follows a Monday-Saturday schedule, 08:00–18:00, with a monthly salary of 930€ gross.