Lisbon On-Site Customer Support (Dutch/English)

Cross Border Talents; Lisboa; On-site; EUR 20,000 - 28,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is looking for a Customer Support Representative to join our team on-site. You will be the voice customers hear when they need help, ensuring tone and follow-through are aligned with our standards.

You will follow up on open cases, remain calm under pressure, and decide when issues should be escalated. Collaboration with teammates is encouraged, and candidates with Dutch and English fluency thrive in this fast-moving, customer-facing environment.

Qualifications

• Fluent in Dutch and English.
• Experience in a fast-moving, customer-facing role.
• Right to work in Portugal without sponsorship.
• Able to stay organized when handling multiple cases at once.

Responsibilities

• Follow up on open cases rather than letting them sit.
• Stay calm and clear with customers even when they're frustrated.
• Recognize when something needs escalating versus resolving directly.
• Contribute to a supportive, collaborative team environment.

Skills

Dutch

English

Job description

Cross Border Talents in Lisbon, Portugal is looking for a Customer Support Representative to join our team on-site. You will be the voice customers hear when they need help, ensuring tone and follow-through are aligned with our standards.

You will follow up on open cases, remain calm under pressure, and decide when issues should be escalated. Collaboration with teammates is encouraged, and candidates with Dutch and English fluency thrive in this fast-moving, customer-facing environment.