Lisbon: Multilingual Customer Service Advisor (Dutch & English)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is hiring a Customer Service Advisor to join a growing team. This front-line role involves handling inquiries, solving problems, and ensuring customers leave each interaction satisfied.

You will respond across phone, chat, and email, maintain accurate systems and notes, and help identify recurring issues to address at the source. Fluency in Dutch and English is required, and EU work eligibility is a must.

Qualifications

• Fluent Dutch and English are required.
• EU work eligibility (citizenship, valid permit, or equivalent).
• Prior customer-facing experience is a plus.

Responsibilities

• Keep internal systems and case notes accurate and current.
• Resolve issues efficiently without compromising quality.
• Flag recurring issues for source-level fixes.
• Respond to customer questions across phone, chat, and/or email.

Skills

Dutch

English

Customer-facing experience

Job description

Cross Border Talents in Lisbon, Portugal is hiring a Customer Service Advisor to join a growing team. This front-line role involves handling inquiries, solving problems, and ensuring customers leave each interaction satisfied.

You will respond across phone, chat, and email, maintain accurate systems and notes, and help identify recurring issues to address at the source. Fluency in Dutch and English is required, and EU work eligibility is a must.