Lisbon On-Site Customer Support Specialist (Dutch/English)

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 29,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Customer Service Advisor to join a growing multilingual support team.

You will handle inquiries, maintain calm under pressure, and ensure customers leave conversations satisfied. Dutch and English fluency are required, and EU work eligibility is needed. This is an on-site role with an 8-hour day, 5 days a week, focused on delivering high-quality customer care across markets.

Qualifications

• Fluent in Dutch and English.
• Some prior customer-facing experience is a plus.
• Right to work in Portugal without sponsorship.
• Eligible to work in the EU (citizenship, valid permit, or equivalent).

Responsibilities

• Stay calm and clear with customers even when they're frustrated.
• Contribute to a supportive, collaborative team environment.
• Flag recurring issues so they can be addressed at the source.
• Follow up on open cases to close them effectively.

Skills

Dutch

English

Job description

Cross Border Talents in Lisbon, Portugal is seeking a Customer Service Advisor to join a growing multilingual support team.

You will handle inquiries, maintain calm under pressure, and ensure customers leave conversations satisfied. Dutch and English fluency are required, and EU work eligibility is needed. This is an on-site role with an 8-hour day, 5 days a week, focused on delivering high-quality customer care across markets.