Lisbon-based Bilingual Travel Experience Specialist (EN/DE)

Tripactions; Lisboa; On-site; EUR 28,000 - 40,000; Full time

Job summary

Navan is seeking an experienced Travel Experience agent to support travelers across bookings via chat, phone, and email in Lisbon.

You will use GDS systems to arrange hotels, flights, rail, and car rentals, guide customers to self-service on the Navan platform, and collaborate with internal teams to meet SLA targets. Fluency in English and German is required, with a background in customer-facing roles.

Qualifications

• Fluency in English and German required.

Responsibilities

• Support travelers across bookings via chat, phone and email.
• Use GDS systems to arrange hotels, flights, rail and car rentals.
• Guide customers to self-service on the Navan platform.
• Collaborate with internal teams to meet SLA targets.

Skills

English

German

Job description

Navan is seeking an experienced Travel Experience agent to support travelers across bookings via chat, phone, and email in Lisbon.

You will use GDS systems to arrange hotels, flights, rail, and car rentals, guide customers to self-service on the Navan platform, and collaborate with internal teams to meet SLA targets. Fluency in English and German is required, with a background in customer-facing roles.