Lisbon Banking: English-Speaking Customer Expert

TP; Lisboa; Presencial; EUR 14 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Ongoing training opportunities

Free medical appointments

Social responsibility activities

Internal parties and workshops

Resumo da oferta

A financial services company in Lisbon is seeking an entry-level Customer Service representative fluent in English. In this role, you will be the first point of contact for customers, handling inquiries via phone, email, and chat. Candidates should have at least 1 year of experience in banking or financial services. The company offers health insurance, training opportunities, and a vibrant work environment.

Qualificações

• Minimum of 1 year of experience in Banking, Financial Services, or Insurance.
• Previous experience in supporting vulnerable customers and handling complaints.
• Experience working to targets.

Responsabilidades

• Resolve customer queries via chat, call, or email.
• Own customer issues end-to-end, including complex cases.
• Support fraud investigations and dispute resolution.
• Coach teammates and provide feedback.

Conhecimentos

C1/C2 level of English

Experience in Banking or Financial Services

Excellent customer service principles

Experience with vulnerable customers

Descrição da oferta de emprego

A financial services company in Lisbon is seeking an entry-level Customer Service representative fluent in English. In this role, you will be the first point of contact for customers, handling inquiries via phone, email, and chat. Candidates should have at least 1 year of experience in banking or financial services. The company offers health insurance, training opportunities, and a vibrant work environment.