English-Speaking Operations Customer Expert – Banking & Fraud

Cross Border Talents; Porto; Vor Ort; EUR 25.000 - 35.000; Vollzeit

Benefits dieser Stelle

Paid training

Competitive salary

Meal allowance

Performance bonus

Holiday & Christmas allowances

Private health and dental insurance

Career growth opportunities

Zusammenfassung

CB Talents SP is seeking an Operations Customer Expert to join Teleperformance Portugal in Lisbon. In this role, you will provide outstanding customer support through phone, chat, and email. A strong customer-oriented mindset and problem-solving skills are essential.

Candidates must possess a minimum of 12 months of experience in banking or customer support and C1 level English. The position offers competitive salary, paid training, and career growth opportunities.

Qualifikationen

• At least 12 months of experience in banking, payments, fraud & disputes, complaints handling, or customer support.

Aufgaben

• Provide exceptional customer support via phone, chat, and email.
• Resolve customer inquiries efficiently and professionally.
• Handle fraud, disputes, complaints, and other complex cases.
• Deliver outstanding customer experiences.

Kenntnisse

C1 level English

Customer-oriented mindset

Strong communication skills

Problem-solving skills

Jobbeschreibung

Operations Customer Expert - English speaker

About the job Operations Customer Expert - English speaker

Join Teleperformance Portugal as an Operations Customer Expert (ENGLISH SPEAKER)

Looking for an exciting international career opportunity in Lisbon?

Teleperformance Portugal is looking for experienced Operations Customer Experts to join our growing team!

Your Responsibilities

• Provide exceptional customer support via phone, chat, and email
• Resolve customer inquiries efficiently and professionally
• Handle fraud, disputes, complaints, and other complex cases
• Deliver outstanding customer experiences from start to finish
• Work in a fast-paced, multicultural environment

Requirements

• C1 level English (written and spoken)
• At least 12 months of experience in banking, payments, fraud & disputes, complaints handling, or customer support
• Strong communication and problem-solving skills
• Customer-oriented mindset and ability to work independently

What We Offer

• Full-time position in Lisbon, Portugal
• Paid training
• Competitive salary + meal allowance + performance bonus
• Holiday & Christmas allowances
• Private health and dental insurance
• Career growth opportunities within Teleperformance Portugal
• International work environment

Schedule: 40 hours per week with rotating shifts (24/7 operation).

Interested? Send me your CV in English on [e-mail]

Take the next step in your career with Teleperformance Portugal!