AI Platform Support Specialist (English) – Lisbon

CB Talents SP; Amadora; Presencial; EUR 15 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

22 days annual leave

Paid training

Bonus up to €200/month

International and multicultural team

Resumo da oferta

CB Talents SP is seeking an English-speaking Customer Support Specialist to join an international team supporting users of an AI platform. You will assist consumers and business users with account, billing, product, and technical issues, delivering an excellent customer experience.

You will support customers across channels, handle billing and access issues, troubleshoot platform problems, and provide clear, timely solutions while upholding quality standards in a fast-growing tech environment.

Qualificações

• C1–C2 English proficiency required.
• Experience in Customer Support, Technical Support, Helpdesk, Customer Success, or similar.
• Based in Lisbon and legally authorized to work in Portugal.
• Available for rotating day shifts between 07:00 and 22:00.

Responsabilidades

• Support customers via multiple channels.
• Assist with billing, account access, and product-related issues.
• Troubleshoot problems and guide users on the platform.
• Deliver clear and timely solutions while maintaining quality standards.

Conhecimentos

Customer Support

Technical Support

Helpdesk

Communication

Problem-solving

Descrição da oferta de emprego

CB Talents SP is seeking an English-speaking Customer Support Specialist to join an international team supporting users of an AI platform. You will assist consumers and business users with account, billing, product, and technical issues, delivering an excellent customer experience.

You will support customers across channels, handle billing and access issues, troubleshoot platform problems, and provide clear, timely solutions while upholding quality standards in a fast-growing tech environment.