AI-Savvy Customer Support Advisor — Lisbon

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Advisor to join a tech-focused support team. The role requires C1 English and a passion for AI and emerging technologies.

You will handle inquiries via phone, email and chat, troubleshoot access and technical issues, and assist with billing while guiding customers through our products. The ideal candidate thrives in a fast-paced environment and prioritizes professional, helpful service.

Qualifications

• Experience in Technical Support, IT Support, or Customer Support.
• Strong troubleshooting and problem-solving skills.
• Good understanding of technology and digital products.
• Interest in AI and new technologies.
• C1 level of English or higher.
• Strong verbal and written communication skills.
• Customer-focused and professional approach.
• Comfortable working in a fast-paced environment.

Responsibilities

• Provide customer support via phone, email, and chat.
• Troubleshoot account access and technical issues.
• Support customers with billing and invoicing queries.
• Guide and support customers in using products and services.
• Provide timely and professional responses.
• Resolve customer issues efficiently while maintaining high service quality.

Skills

Troubleshooting

Problem solving

Verbal communication

Written communication

English C1

Job description

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Advisor to join a tech-focused support team. The role requires C1 English and a passion for AI and emerging technologies.

You will handle inquiries via phone, email and chat, troubleshoot access and technical issues, and assist with billing while guiding customers through our products. The ideal candidate thrives in a fast-paced environment and prioritizes professional, helpful service.