AI Customer Tech Advisor – Lisbon (English-Speaking)

Cross Border Talents; Lisboa; Presencial; EUR 26 000 - 36 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Meal allowance

Equipment

Other perks

Resumo da oferta

Glocal Tech Clientis is hiring an AI Customer Tech Advisor to join our growing customer support team in Lisbon. This role is ideal for an English-speaking tech support professional with hands-on experience in technical support and a passion for AI tools.

Based in or eligible to work in Portugal, you will provide first-line and escalated support for AI-powered products, troubleshoot issues, document FAQs, and maintain high CSAT and SLA scores. Immediate start offered.

Qualificações

• Proven prior experience in a technical support / tech support / IT helpdesk role.
• Fluent/native-level English (written and spoken) — C1 or higher.
• Valid work permit or legal right to work in Portugal.
• Based in or willing to relocate immediately to Lisbon.
• Strong troubleshooting, analytical, and problem-solving skills.

Responsabilidades

• Provide first-line and escalated technical support to English-speaking customers via chat, email, and/or phone.
• Troubleshoot product issues related to AI-powered software, integrations, and platform functionality.
• Diagnose bugs, reproduce technical issues, and coordinate with Product/Engineering teams for resolution.
• Document recurring issues and contribute to the internal knowledge base and FAQs.
• Maintain high CSAT (Customer Satisfaction) and SLA compliance on all tickets.
• Educate customers on product features, workarounds, and best practices.
• Identify patterns in customer issues and flag product improvement opportunities.

Conhecimentos

Technical support experience

English fluency

Troubleshooting

Communication skills

Ferramentas

Zendesk

Intercom

Freshdesk

Descrição da oferta de emprego

About the Role

Glocal Tech Clientis hiring an AI Customer Tech Advisor to join our growing customer support team in Lisbon. This is a technical, customer-facing role supporting users of AI-powered products and services. We're looking for an English-speaking tech support professional who is already based in or eligible to work in Portugal and can start immediately.

If you have hands-on technical support experience, strong troubleshooting skills, and enjoy helping customers solve real problems with AI tools, this role is for you.

Key Responsibilities

• Provide first-line and escalated technical support to English-speaking customers via chat, email, and/or phone
• Troubleshoot product issues related to AI-powered software, integrations, and platform functionality
• Diagnose bugs, reproduce technical issues, and coordinate with Product/Engineering teams for resolution
• Document recurring issues and contribute to the internal knowledge base and FAQs
• Maintain high CSAT (Customer Satisfaction) and SLA compliance on all tickets
• Educate customers on product features, workarounds, and best practices
• Identify patterns in customer issues and flag product improvement opportunities

Required Qualifications

• Mandatory: Proven prior experience in a technical support / tech support / IT helpdesk role
• Fluent/native-level English (written and spoken) — C1 or higher
• Valid work permit or legal right to work in Portugal
• Based in or willing to relocate immediately to Lisbon
• Strong troubleshooting, analytical, and problem-solving skills-ul>
• Comfortable working with ticketing systems, CRMs, and support software
• Excellent written communication skills for technical explanations
• Ability to start ASAP

Nice to Have

• Prior experience supporting AI/SaaS/tech products
• Portuguese language skills (not required, but a plus)
• Familiarity with tools such as Zendesk, Intercom, Freshdesk, or similar
• Basic understanding of APIs, integrations, or software troubleshooting concepts

What We Offer

• Competitive salary based on experience
• On-site role in Lisbon, Portugal
• Immediate start / fast-track hiring process
• Growth opportunities within a fast-scaling AI/tech company
• health insurance, meal allowance, equipment, other perks