AI Customer Support & Onboarding Specialist (Lisbon)

Cross Border Talents; Lisboa; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Relocation support

Free accommodation

Free meals

On-site gym

Health insurance from day 1

Portuguese language classes

Job summary

CB Talents SP, Lisbon, invites you to join as a Customer Operations Expert supporting a world-leading AI research and deployment company. If you speak fluent English and love technology, you can relocate to sunny Portugal with full relocation support and a paid annual flight back home.

You will guide, support, and onboard users of advanced AI tools, assist with billing and account management, and troubleshoot platform issues across multiple channels with empathy and speed.

Qualifications

• Fluent English in written and spoken form.
• Passion for technology and AI innovations.
• Willingness to work rotating shifts in a 24/7 environment.
• EU Citizenship or a valid, unrestricted EU Work Permit.

Responsibilities

• Guide, support, and onboard users of advanced AI tools.
• Assist customers with billing and account management.
• Troubleshoot platform issues across multiple channels with empathy and speed.

Skills

Fluent English

Tech-savvy

EU Citizenship / EU Work Permit

Job description

Step into the future of technology in one of Europe's most vibrant coastal capitals! We are hiring Customer Operations Experts to support the users of a world-leading AI research and deployment company.

If you speak fluent English, love technology, and are looking for a fully supported move to sunny Portugal, this is your sign.

Why You'll Love Working Here

• Full Relocation Support: We cover your travel expenses to Lisbon, handle your administrative setup (NIF & Social Security), and provide a paid annual flight back to your home country.
• Free Accommodation Option: Move stress-free into a private room in a shared company apartment with all utilities included, plus free cleaning twice a week.
• Modern Green Campus: Enjoy an eco-friendly workplace featuring a free on-site gym, free daily meals (soup, bread, salad, fruit), an on-site health clinic, and private health/dental insurance from Day 1.
• Perks & Culture: Access free Portuguese language classes, join regular social and cultural activities, and build a career in the fast-growing AI industry.

What You Will Do

• Guide, support, and onboard users on cutting-edge, advanced AI tools.
• Assist customers with billing, invoicing, and account management.
• Troubleshoot platform issues across multiple support channels with empathy and speed.

Salary & Compensation Options

Choose the package that best fits your lifestyle (based on a 40-hour work week with 15 days of paid training included):

Option A — With Accommodation Included

• Base Package: €1,259.33 gross/month (Includes base salary, €154 meal allowance, holiday & Christmas allowances)
• Performance Bonus: Up to €200.00/month extra
• Perk: Private apartment room + all utilities & cleaning included!

Option B — Without Accommodation

• Base Package: €1,320.67 gross/month (Includes base salary, €154 meal allowance, holiday & Christmas allowances)
• Performance Bonus: Up to €200.00/month extra

What We Are Looking For

• Fluency in English (written and spoken).
• EU Citizenship OR a valid, unrestricted EU Work Permit.
• A strong passion for technology, customer support, and AI innovations.
• Flexibility to work rotating shifts in a dynamic 24/7 environment.

Ready to Launch Your AI Career in Lisbon?

Spots fill up quickly for our upcoming training cohorts. Apply today with your English CV to lock in your interview!