Lisbon AI Ads Support Specialist | 24/7 Shifts

Cross Border Talents; Sintra; On-site; EUR 28,000 - 36,000; Full time

Job summary

Cross Border Talents is seeking an Ads Support Specialist to join our Lisbon team. You will deliver premier support to advertisers across email, chat and phone, handling ad accounts, billing, and platform features.

You will troubleshoot complex technical issues, guide clients on policies and optimizations, and escalate higher-tier problems to product teams while maintaining high CSAT and QA standards.

Qualifications

• Full professional fluency in English (written and verbal).
• Demonstrated ability to troubleshoot technical workflows and diagnose account issues.
• Strong empathetic communication for multi-channel support.

Responsibilities

• Provide omnichannel support (email, chat, phone) for ad accounts, billing, campaigns and platform features.
• Investigate and resolve technical issues affecting ad creation, delivery, policy adherence and access.
• Educate advertisers on platform policies, optimizations, and self-serve tools.
• Maintain high first-contact resolution and document escalations to product teams.
• Help meet QA and CSAT targets through consistent service excellence.

Skills

English fluency

Analytical thinking

Communication skills

Adaptability

Tech aptitude

Job description

Cross Border Talents is seeking an Ads Support Specialist to join our Lisbon team. You will deliver premier support to advertisers across email, chat and phone, handling ad accounts, billing, and platform features.

You will troubleshoot complex technical issues, guide clients on policies and optimizations, and escalate higher-tier problems to product teams while maintaining high CSAT and QA standards.