Lisbon AI Ads Support Specialist — 24/7 Customer Care

Cross Border Talents; Almada; On-site; EUR 18,000 - 26,000; Full time

Job summary

Cross Border Talents is seeking an Ads Support Specialist to join our Lisbon team. You will assist users across email, chat and phone, resolving ads, accounts, payments, and platform issues with a customer-centric approach.

You will receive comprehensive training and work in a fast-paced, 40-hour week with rotating 8-hour shifts, including night coverage to support a 24/7 platform. Fluency in English required.

Qualifications

• Fluency in English (written and spoken).
• Strong troubleshooting and analytical problem-solving skills.
• Excellent communication and customer care across digital channels.

Responsibilities

• Provide reactive support to users via email, chat, and phone.
• Identify and troubleshoot issues affecting ads, accounts, payments, and platform functionality.
• Guide users on advertising policies and platform guidelines.
• Escalate complex issues to specialized teams with proper documentation.
• Maintain high first-contact resolution and quality service.

Skills

Fluent English

Troubleshooting

Analytical thinking

Customer communication

Job description

Cross Border Talents is seeking an Ads Support Specialist to join our Lisbon team. You will assist users across email, chat and phone, resolving ads, accounts, payments, and platform issues with a customer-centric approach.

You will receive comprehensive training and work in a fast-paced, 40-hour week with rotating 8-hour shifts, including night coverage to support a 24/7 platform. Fluency in English required.