AI Ad Support Specialist – Lisbon

Cross Border Talents; Barreiro; On-site; EUR 28,000 - 42,000; Full time

Job summary

Cross Border Talents is seeking a high-performing Ads Support Specialist to join our Lisbon-based team. The role focuses on delivering premier support to advertisers across email, chat, and phone while resolving platform and technical inquiries.

You will ensure seamless advertiser experiences, troubleshoot ad creation and delivery issues, and guide clients on platform policies and best practices. A rotating 24/7 schedule is required.

Qualifications

• Full professional fluency in English (written and verbal).
• Ability to troubleshoot complex workflows and diagnose multi-layered account issues logically.
• Strong empathetic communication suitable for high-volume, multi-channel support.
• Willingness to work in a 24/7 rotating shift model with pre-announced schedules.
• Interest in AI applications and digital advertising trends.

Responsibilities

• Omnichannel customer support via email, chat, and phone for ad accounts, billing, campaigns, and features.
• Technical troubleshooting and analysis affecting ad creation, delivery, and policy compliance.
• Educate clients on policies, optimizations, and self-serve tools to prevent issues.
• Manage cases and escalations, documenting issues and routing to product teams as needed.
• Aim for high first-contact resolution and meet CSAT benchmarks.

Skills

English fluency

Analytical problem solving

Communication skills

Adaptability

Tech aptitude

Job description

Cross Border Talents is seeking a high-performing Ads Support Specialist to join our Lisbon-based team. The role focuses on delivering premier support to advertisers across email, chat, and phone while resolving platform and technical inquiries.

You will ensure seamless advertiser experiences, troubleshoot ad creation and delivery issues, and guide clients on platform policies and best practices. A rotating 24/7 schedule is required.